Google-owned Fitbit faces a new lawsuit: The Google-owned Fitbit smartwatch and the Google lawsuit make it so. Lawyers in California said in a statement that people buy Fitbit’s fitness trackers to burn calories and lead a healthier lifestyle, not to burn their skin.
burning hands due to overheating
Two California men suing Fitbit and Google say they bought fitness trackers from Fitbit’s Versa lineup, alleging that the watches are prone to burns. One claims his daughter’s wrist was burned by the smartwatch, while the other claims they were the victims. According to reports, one person was wearing a Fitbit Versa Lite and the other was wearing a Fitbit Versa 2. Lawyers for the complainants also included photos of burn marks of others using other Fitbit models, including the Fitbit Sense, Versa 3, Blaze, Inspire, and Inspire. 2.
The submitted documents included multiple screenshots of replies from Fitbit Support on Twitter, where customers were frustrated with long waits and unresponsive customer service when trying to get a refund for a recently recalled Ionic fitness tracker. Fitbit recalled all Ionic smartwatches that were sold after it was discovered that the device had some significant problems using the battery. The batteries were discovered to overheat beyond the safety limitations, potentially burning customers.
The company says it recalled about 1 million units in the United States and about 700,000 units from around the world. Fitbit has also created a refund registration page to facilitate easy returns. Google is also said to have done too little to remedy the problem. He further claimed that the recall and reimbursement were exclusively for the Ionic line of watches and that other models with comparable problematic batteries were not included.